WEST SACRAMENTO, CA (MPG) - As the City of West Sacramento continues to clean up and make repairs caused by the mass rain and winds that California sustained, the road conditions are on that list. Mass amounts of water made the roads swell and crumble, leaving behind many, and some very large, potholes in our roads. The Public Works Department is doing their best to get to them as quickly as they can, but they are relying on the public for help in finding them.

“We simply don’t have the time to drive up and down every road in town looking for potholes,” said Bill Roberts, Director of Public Works. “We are relying on the community to notify us where they are,” he said.

Roberts said the best way to report potholes, and any problem that is not an emergency, is online through West Sac Connect, either online or the mobile app, because then the report goes directly to the correct person.

“It not only keeps a record of all reports, but we can mark them as completed and add photos so that the concerned party can check the status of their report and know that we are taking care of it. It’s just a really great thing,” he said. Roberts also added that people should try to give as specific details as possible to its location.

If you don’t have access to WestSacConnect, you are welcome to call them at (916) 617-4850. However, if you think the pothole is big enough, or deep enough that it could cause an emergency situation, you are asked to call. If it is after 5 p.m., you can call the non-emergency dispatch number of the Police Department at (916) 372-3375 and they will send out workers right away to triage and assess the issue.

Public Works has staff on 24-hours-a-day and is available for emergencies when needed, and they truly feel “better safe than sorry” is the way to look at it if you are unsure if it is an emergency.